Refund & Return Policy

Welcome to Shopthentic.shop, your trusted destination for authentic and quality products. We deeply value your satisfaction and strive to deliver excellent service with every purchase. However, we understand that there may be situations when you might need to return an item or request a refund. This Refund & Return Policy outlines your rights, eligibility criteria, and the procedures involved in requesting returns, refunds, and exchanges from Shopthentic.

By shopping with us, you agree to the terms and conditions stated in this policy.

1. Overview

Our Refund & Return Policy is designed to make your experience smooth and stress-free. We offer returns, exchanges, and refunds under specific conditions, and within a set timeframe. Please read the following details carefully before initiating any return or refund request.

2. Eligibility for Return

To be eligible for a return, your item must meet the following criteria:

  • Timeframe: You must request a return within 7 to 15 days (depending on the product category) from the date of delivery.
  • Condition: The product must be unused, unwashed, unaltered, and in original packaging with all tags, labels, manuals, and accessories intact.
  • Proof of Purchase: A valid receipt, order number, or proof of purchase must be provided.
  • Returnable Categories: Most apparel, accessories, and non-personalized items are eligible unless marked as Final Sale or Non-Returnable.
  • Product Inspection: Returned products will be inspected upon receipt. If they fail to meet the conditions mentioned above, we may reject your return.

3. Non-Returnable Items

Certain items are not eligible for return or refund for hygiene, customization, or clearance reasons:

  • Innerwear and Intimate Clothing
  • Personal Hygiene Items
  • Customized or Personalized Products
  • Gift Cards or Vouchers
  • Digital Downloads or Subscriptions
  • Clearance or Final Sale Products

If a non-returnable item is delivered damaged or defective, you may still be eligible for a replacement or store credit. Please contact our support team immediately with clear photographic evidence.

4. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect product, you are entitled to a free return or exchange. To process this:

  1. Contact our support team at support@shopthentic.shop or through our website chat support within 48 hours of delivery.
  2. Attach clear images or video showing the damage, defect, or incorrect product.
  3. Once verified, we will initiate a return pickup or request that you send it back.
  4. You will have the option to:
    • Receive a replacement of the same item,
    • Get store credit, or
    • Receive a full refund to your original payment method.

Please do not discard the packaging until the return is confirmed.

5. Return Process

To ensure a smooth return, please follow these steps:

Step 1: Submit a Return Request

Go to Returns Center on our website or contact us via email or live chat to initiate your return. Include:

  • Order ID
  • Product Name
  • Reason for Return
  • Photos (if applicable)

Step 2: Approval & Instructions

Once your request is reviewed and approved, we will send you the return shipping details and label (if applicable). You may either:

  • Use our courier service for pickup (charges may apply based on location), or
  • Send it via your preferred courier to the return address provided.

Step 3: Return Shipping

Pack the product securely. Include all components and the invoice. Ship it within 7 days of receiving return instructions.

Step 4: Inspection & Refund

Once we receive your returned item, we will inspect it. If approved, the refund or exchange process will begin. You will be notified via email.

6. Refund Process

After your return is accepted, refunds will be processed within 7–10 business days. The refund will be credited through the original payment method used during the purchase.

Refund Timeframe (after return approval):

  • Credit/Debit Cards – 5 to 7 business days
  • UPI/Wallets – 3 to 5 business days
  • Bank Transfers – 7 to 10 business days
  • Cash on Delivery (COD) – Store credit or bank transfer after verification

Note: Refund timelines may vary depending on your bank/payment provider.

7. Exchange Policy

We accept exchanges for size, color, or defective products. The exchange process is as follows:

  • Request an exchange within 7 days of receiving the item.
  • Provide order details and reasons for exchange.
  • We’ll arrange pickup and dispatch a replacement once the original item is received and verified.
  • Exchanges are subject to stock availability.

8. Late or Missing Refunds

If you haven’t received your refund after the expected period:

  1. Check your bank account again.
  2. Contact your bank or credit card company—processing time may vary.
  3. If still unresolved, please email us at support@shopthentic.shop with your order ID.

9. Cancellations

Order Cancellation (Before Shipping):

  • You may cancel your order within 12 hours of placing it or before dispatch.
  • Send your cancellation request to support@shopthentic.shop with the subject “Cancel Order #[OrderID]”.
  • If the order is already shipped, cancellation is not possible. You may return the product after delivery.

Automatic Cancellation:

We reserve the right to cancel your order due to:

  • Stock unavailability
  • Payment issues
  • Delivery address errors
  • Fraudulent or suspicious activity

In such cases, a full refund will be processed automatically.

10. Shipping Charges

  • Original Shipping Fees are non-refundable, unless due to a defective or wrong product.
  • If the product is being returned due to customer choice (e.g., change of mind), return shipping charges are borne by the customer.
  • If we provide a prepaid return label, applicable shipping deductions may be made from your refund.

11. Store Credit

In some scenarios, you may opt for or receive store credit instead of a direct refund. Store credits:

  • Are issued in the form of a discount code or wallet balance
  • Can be used during your next purchase
  • Are typically valid for 6 months from the date of issue

12. International Orders

For orders shipped outside India:

  • Returns/refunds are handled on a case-by-case basis
  • Return shipping and customs fees are the responsibility of the customer unless the item is defective or incorrect
  • Please email international@shopthentic.shop for assistance

13. Fraudulent Claims

We take fraud seriously. If we detect misuse of the return or refund policy (e.g., returning used items, filing fake damage claims), we reserve the right to:

  • Reject the refund/return request
  • Ban your account
  • Initiate legal action if necessary

14. Contact Information

For all refund, return, or exchange-related queries, please reach out to our dedicated support team:

Email: support@shopthentic.shop
Live Chat: Available 10:00 AM – 7:00 PM IST (Mon–Sat)
Phone (Optional): [+91-XXXXXXXXXX]
Returns Center: https://shopthentic.shop/returns (if available)

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